Terms of Service

Welcome to the website www.ophellia.ru
The use of this website and your transactions through it are governed by these Terms of Service, which comply with:

  • Federal Law of the Russian Federation No. 152-FZ “On Personal Data”
  • The Law of the Russian Federation “On Protection of Consumer Rights”
  • Other applicable Russian and international e-commerce regulations
1. Data Controller

The data controller of your personal data is LLC “Ophellia Produkt”, registered at:
Moscow, Akademika Korolev str., 13, building 1, premises 62–64, office 13

For any questions related to the terms of use or personal data protection, please contact us:
Email: info@ophellia.ru
Phone: +7(916)865-79-28

2. Liability During Transport

OphelliaLand IKE is not responsible for any loss or damage of products during return or shipping.
The customer is responsible for proper packaging and safe return.

In case of any issue, please contact us immediately.

Key security measures include:

  • Data encryption via SSL
  • Strict access control
  • Authorized personnel access only
  • Regular compliance and security audits
3. Data Transfer to Third Parties

Your data may be transferred only to trusted partners such as:

  • Banks and payment providers – for secure transactions
  • Courier companies – for order delivery
  • Email marketing platforms – only with your explicit consent

We never sell or share your data with third parties for advertising.

4. Complaints Submission

For any complaints, email us at sales@ophellia.eu or call +7(916)865-79-28.
You may also file a complaint with Roskomnadzor via rkn.gov.ru if you believe your rights have been violated.

These Terms of Service may be updated at any time. Please check this page regularly.